Shipping policy

Last updated: September 8, 2026

We currently ship within the United States. Here is what to expect when you order from Fitra Co.

Processing & delivery

Processing: 1–2 business days, excluding weekends and holidays.
Standard delivery: approximately 3–5 business days after dispatch.
Express delivery: available at checkout when offered for your address.

Delivery estimates are not guaranteed. Carrier delays, weather and busy periods can affect arrival times. If we cannot ship within the promised processing time, we will contact you with a revised estimate and the option to cancel for a full refund, as required by applicable law.

Shipping rates

Standard shipping: $8 for orders under $120.
Free standard shipping: orders of $120 or more, after discounts and before tax.
Express shipping: rates are shown at checkout.

Product-specific shipping offers, including complimentary U.S. shipping advertised on qualifying gift sets, apply as stated on the product page. Review your shipping charge at checkout and contact us before placing your order if it does not match an advertised offer.

Tracking your order

We will email your tracking information when your order ships. Please allow time for the carrier to scan the package and update its tracking status.

Address changes & delivery issues

Please check your shipping address before placing an order. Contact us promptly if a correction is needed; changes may not be possible once processing or shipping has begun. Orders returned because of an incomplete or incorrect address, refusal or failed delivery may require an additional shipping payment before reshipment.

If tracking shows delivered but your package is missing, check the delivery area and contact the carrier and our support team. We will help investigate where possible. Coverage for loss or theft after confirmed delivery is not guaranteed; this does not limit any rights you have under applicable law.

For damaged or incorrect items, please follow our Return & Refund Policy.

Local pickup

Free local pickup is available in Syracuse, NY 13215 when offered at checkout. Orders are typically ready within 24 hours. Wait for your “Ready for Pickup” email before visiting, and bring your order confirmation and identification. Pickup instructions will be included in your notification.

Need help?

Email info.fitraco.co@gmail.com with your order number. Our customer support hours are Monday–Friday, 9am–5pm Eastern Time.