Privacy policy
Last updated: September 8, 2026
Fitra Co. operates this website and store, powered by Shopify. This notice explains how we collect, use and share personal information when you browse, place an order or contact us, and the choices available to you.
Information we collect
- Information you provide: name, contact details, billing and shipping addresses, account information, orders, and messages you send us.
- Payment information: processed through Shopify Payments or other available payment providers. We do not store your full payment card details.
- Information collected automatically: IP address, browser and device details, pages viewed, interactions, referring pages, and cookie or similar identifiers.
- Information from service providers: payment status, shipping updates, and information supporting analytics, advertising or fraud prevention.
How we use information
We use personal information to process and deliver orders, manage accounts, provide customer support, send order updates, improve our store, prevent fraud, and meet legal obligations. Where permitted and subject to your choices, we also use information to send marketing messages if you opt in, measure campaigns and personalize advertising.
Cookies & advertising
We use cookies and similar technologies for store functionality and, where enabled and permitted, analytics and advertising. Advertising partners may use information about your interactions to help show relevant ads on other services.
You can manage available preferences through our privacy controls and your browser settings. Blocking some cookies may affect store features. We honor Global Privacy Control signals where required by applicable law.
Visit Your Privacy Choices to access available opt-out controls. You can also unsubscribe from marketing emails using the link in those emails; transactional order messages may still be sent.
When we share information
We share information with service providers that support our business, including Shopify, payment processors, shipping providers, and providers of customer support, technology, analytics or marketing services. We may also disclose information to comply with law, respond to lawful requests, protect rights and prevent fraud, or in connection with a business transfer.
We do not sell personal information for money. Certain advertising-related disclosures may be considered a “sale,” “sharing” or targeted advertising under some state privacy laws. Where those rules apply, you may opt out through Your Privacy Choices or by contacting us.
Shopify also processes information to provide and improve its services. Learn more through the Shopify Privacy Portal.
Retention & security
We retain personal information for as long as reasonably needed to provide services, keep required business records, comply with legal obligations, and resolve disputes. We use safeguards designed to protect information, but no storage or transmission method is completely secure. Please keep your account credentials private.
Your rights & choices
Depending on where you live and the law that applies, you may have rights to access, correct, delete or obtain a copy of your information, opt out of certain uses or disclosures, or limit the use of sensitive information where applicable.
To make a request, email info.fitraco.co@gmail.com. We may need to verify your identity or an authorized agent’s authority before completing it. If we decline a request, you may contact us to appeal where applicable. We will not discriminate against you for exercising applicable privacy rights.
Children & international processing
Our services are not intended for children under 16, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information to us.
We and our service providers may process information in the United States or other countries. Where applicable law requires safeguards for international transfers, we use the relevant recognized transfer mechanisms.
Updates & contact
We may update this notice as our practices or legal requirements change. The date above identifies the latest revision.
Fitra Co.
Syracuse, NY 13215, United States
info.fitraco.co@gmail.com